And to update my last post -- I did call the retailer about the problem needles and cable. I spoke with a polite and helpful customer representative, and replacements are winging their way to me as we speak. Since I publicly vented about my frustration with the needles/cable, it's only fair to mention this top-notch customer service. I'm sure I will still feel nervous about those cables, but hopefully I won't have the same breakage as before.
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